Important Notice
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For orders and transactions, please contact us,Inquiry FormPlease contact us from
(After your inquiry, our representative will provide you with a quotation, terms and conditions, etc.)
Distributor
| Distributor | Tom Co., Ltd. |
| representative director (i.e. someone chosen by the board of directors from among the directors to actually represent the company) | Tomomi Matsuo |
| Location | 〒604-8182 375-1 Kameya-cho, Nakagyo-ku, Kyoto-shi, Kyoto |
| Contact | Email address:gen-kyoto@tomo-group.co.jp (*For more information about the transaction, please contact us by e-mail or form.) *At this time, we are not accepting general applications by phone. As a rule, we accept correspondence by e-mail. |
sales
| selling price | We will provide individual quotations depending on the nature of the inquiry from the corporation or contractor. *Consumption tax, shipping charges, etc. will be notified separately. |
| Fees other than the product price | In the case of bank transfer, the transfer fee is the responsibility of the customer. Shipping costs will be quoted separately depending on the order quantity and delivery address. |
| Sales volume | We will consult with you to determine the order according to the contents and availability of your order. (Based on the assumption of large volume orders for BtoB and business use) |
| Time of delivery of goods | After your order is confirmed, we will inform you of the delivery date and shipping schedule individually. |
Payment Method
| Payment Method | Bank transfer (prepaid or postpaid after invoicing) Other terms of settlement by company contract (negotiable) *Online payments such as Shopify will be introduced in the future. |
| Fees other than the product price | In the case of bank transfer, the transfer fee is the responsibility of the customer. Shipping costs will be quoted separately depending on the order quantity and delivery address. |
| Payment deadline | Please make payment by the due date indicated on the invoice. |
| Time of delivery of goods | After your order is confirmed, we will inform you of the delivery date and shipping schedule individually. |
Returns, Exchanges, and Cancellations
| Returns, Exchanges, and Cancellations | As a rule, we do not accept returns or exchanges after delivery. However, if the product is damaged or defective, please contact us within 7 days of receipt. After confirming the contents, we will replace the product with a good one or refund your money. |
| About Defective Products | If the merchandise is damaged, stained, or inadequate in quantity, Please contact us within 7 days of arrival. We will provide a replacement at our expense. |
| Return postage | In case of initial defects or wrong items, we will bear the cost. Customers are responsible for any returns for their own convenience. |
Disclaimer
Delivery time may be delayed due to weather, transportation, or manufacturing conditions.
In that case, we will contact you as soon as possible.
The Company is not responsible for any problems caused by the Internet environment or communication conditions.